Plantronics Voyager Focus UC User Manual Overview
The Plantronics Voyager Focus UC is a wireless binaural headset designed for office and call center use, featuring Bluetooth connectivity, active noise cancellation, and compatibility with UC platforms.
The Plantronics Voyager Focus UC is a premium wireless headset designed for office and call center environments, offering a comfortable and immersive audio experience. With a binaural design, it provides active noise cancellation and crystal-clear sound quality. Compatible with unified communication platforms like Microsoft Teams and Zoom, it ensures seamless integration for professional use. The headset features Bluetooth connectivity with a range of up to 30 meters, allowing users to move freely while staying connected. Its sleek design, adjustable headband, and cushioned ear cushions ensure all-day comfort. Ideal for professionals in noisy environments, it delivers exceptional performance and durability.
Key Features of the Headset
The Plantronics Voyager Focus UC boasts advanced features tailored for professional use. It offers Bluetooth connectivity with a range of up to 30 meters, ensuring uninterrupted communication. Active noise cancellation (ANC) blocks ambient noise, while the boom mic delivers clear voice clarity. Designed for comfort, it features an adjustable headband and cushioned ear cushions for all-day wear. The headset supports up to 15 hours of talk time and 18 hours of listening time on a single charge. It also includes a mute button with LED indicators, ensuring users stay in control of their calls. Its sleek, durable design makes it ideal for office and call center environments.
Components and Accessories
The Plantronics Voyager Focus UC comes with essential components and accessories for seamless functionality. The headset itself features a binaural design with adjustable headband and ear cushions. It includes a charge stand for convenient docking and charging. The USB Bluetooth adapter enables wireless connectivity to PCs and Macs. Additional accessories include a carrying pouch for portability and a USB-C to USB-A cable for charging. The package also contains optional ear cushions for added comfort. For UC-specific use, the headset includes a Skype for Business button. These components ensure a complete and ready-to-use solution for office and call center environments, enhancing both comfort and productivity.
Setting Up the Plantronics Voyager Focus UC
Insert the USB Bluetooth adapter into your PC, place the headset in pair mode, and follow on-screen instructions to complete the setup process via Plantronics Hub.
Connecting the Headset to a PC
To connect the Plantronics Voyager Focus UC to a PC, insert the USB Bluetooth adapter into the computer. Allow the device driver software to install automatically. Ensure the headset is in pairing mode by sliding and holding the power switch until the LEDs flash red and blue. Your PC should recognize the device and prompt for pairing confirmation. Once connected, the USB adapter’s LED will turn solid, indicating a successful connection. Use the Plantronics Hub software to configure settings and optimize performance for UC applications. This setup ensures seamless integration with your computer for calls and multimedia use.
Pairing the Headset with a Mobile Device
To pair the Plantronics Voyager Focus UC with a mobile device, activate Bluetooth on your device and ensure the headset is in pairing mode. Slide and hold the power switch until the LEDs flash red and blue. Navigate to your device’s Bluetooth settings and select “Plantronics Voyager Focus UC” from the available options. Once paired, a confirmation tone will be heard, and the LEDs will stop flashing. The headset can connect to up to 8 devices simultaneously, but only maintain 2 active connections. This ensures a reliable and seamless audio experience for calls and multimedia on your mobile device.
Configuring the USB Bluetooth Adapter
To configure the USB Bluetooth adapter for the Plantronics Voyager Focus UC, insert the BT600 adapter into your PC or Mac. Allow the device driver software to install automatically. Once installed, ensure the adapter is recognized by your system. Open the Plantronics Hub software to confirm connectivity. For audio settings, go to your computer’s sound settings, select the Plantronics BT600 as the default audio device for both input and output. This ensures optimal audio quality and functionality. Verify the connection by playing audio or initiating a call. The adapter enables wireless communication between your headset and device, providing a stable and reliable connection for calls and multimedia.
Basic Operations and Functionality
The Plantronics Voyager Focus UC supports making, taking, and ending calls with intuitive controls. It features a mute button and volume slider for easy audio adjustments. The headset also provides real-time audio monitoring, ensuring users stay aware of their surroundings during calls.
Making, Taking, and Ending Calls
To make a call, press the call button or use voice commands if supported. The headset automatically connects to the last paired device. When receiving a call, press the call button to answer or press and hold to reject. The LED indicator flashes during an incoming call. To end a call, press the call button again. The mute button can be used to mute the microphone during active calls. The headset also supports call waiting and switching between devices. The Voyager Focus UC ensures seamless call management with intuitive controls and clear audio quality for professional communication. Battery status is displayed during calls for convenience.
Mute/Unmute Functionality
The Plantronics Voyager Focus UC features a straightforward mute function. To mute, press and hold the mute button until you hear “Mute On.” The LED will flash red. To unmute, press and hold the mute button again until you hear “Mute Off,” and the LED will turn solid white. The mute button also works during active calls, ensuring privacy. The headset supports visual and audio cues for mute status. Additionally, the mute function can be customized using the Plantronics Hub software, allowing users to adjust settings like mute alerts and LED behavior. This ensures seamless communication control during calls.
Audio Controls and Settings
The Plantronics Voyager Focus UC offers intuitive audio controls for enhanced user experience. Volume can be adjusted using the + and ⎻ buttons on the headset, with audio prompts indicating volume levels. The headset also supports sidetone, allowing users to hear their own voice during calls. To activate or deactivate sidetone, press and hold the mute button while powering on the headset. Additionally, equalizer settings and noise cancellation levels can be customized through the Plantronics Hub software, enabling users to tailor audio performance to their preferences. These features ensure clear and personalized audio for calls and multimedia playback.
Charging and Battery Management
The Plantronics Voyager Focus UC charges via its USB charge stand. The headset battery offers up to 15 hours of talk time. LED indicators show charging status, and the battery fully charges in 90 minutes for optimal performance.
How to Charge the Headset
To charge the Plantronics Voyager Focus UC, connect the headset to the USB charge stand using the provided USB-C cable. The LED indicators on the headset will illuminate to show charging status. When charging begins, the LED will glow red, and it will turn green once fully charged. It typically takes 90 minutes to complete a full charge. Ensure the charge stand is powered by plugging it into a USB port or wall adapter. For optimal performance, use only the original Plantronics charging accessories to maintain safety and functionality. Avoid overcharging to prolong battery life and health.
Checking Battery Status
The Plantronics Voyager Focus UC headset provides multiple ways to check its battery status. The headset features LED indicators on the earpiece that display different colors to indicate battery life: green for a full charge, yellow for medium, and red for low. Additionally, voice prompts will alert you when the battery is low or fully charged. You can also check the battery status using the Plantronics Hub software on your computer, which provides a detailed percentage of the remaining battery life. This ensures you stay informed and never run out of power during important calls or tasks.
Battery Life and Optimization Tips
The Plantronics Voyager Focus UC offers up to 15 hours of talk time and 24 days of standby time. To optimize battery life, store the headset in a cool, dry place when not in use. Avoid letting the battery completely drain to 0% on a regular basis, as this can reduce its overall lifespan. Use the included charge stand and ensure the headset is properly docked to charge evenly. Additionally, disable unnecessary features like extended range mode when not needed to conserve power. Regularly update the firmware via Plantronics Hub to benefit from performance improvements and battery optimizations.
Software and Firmware Updates
Update your headset’s firmware using Plantronics Hub for Windows/Mac. Dock the headset, unplug the USB adapter, and check the Updates tab for the latest software improvements.
Updating Headset Firmware
To update your Plantronics Voyager Focus UC headset’s firmware, start by docking the headset in the charge stand and connecting it to your computer. Ensure the USB Bluetooth adapter is unplugged to avoid interference. Open the Plantronics Hub software for Windows or Mac. Navigate to the Updates tab to check for any available firmware updates. If an update is found, follow the on-screen instructions to download and install it. The process may take a few minutes. Once complete, restart your headset to apply the changes. Regular firmware updates ensure optimal performance, improved functionality, and access to the latest features.
Using Plantronics Hub for Windows/Mac
The Plantronics Hub software allows users to customize and manage their Voyager Focus UC headset settings. To use it, download and install Plantronics Hub v3.6 from the official website. Insert the BT600 USB adapter into your computer and let the device driver software install. Open the Hub application and connect your headset to access various settings. You can adjust audio settings, enable extended range mode, and monitor battery life. The software also provides firmware update notifications and allows you to personalize features like mute alerts and call controls. Use the Hub to optimize your headset’s performance and tailor it to your work environment needs.
Troubleshooting Common Issues
Common issues with the Plantronics Voyager Focus UC can often be resolved with simple troubleshooting steps. If the headset fails to pair, ensure the USB Bluetooth adapter is properly connected and restart both the headset and adapter. For connectivity issues, reset the headset by holding the mute button for 5 seconds. Audio problems may be resolved by adjusting settings in the Plantronics Hub software or ensuring the correct audio device is selected in your system settings. If issues persist, perform a firmware update or reset the headset to factory settings for optimal performance and functionality.
Customization and Advanced Features
The Plantronics Voyager Focus UC offers advanced customization through the Poly Lens app, enabling users to personalize settings. Features include Extended Range Mode and noise cancellation optimization.
Adjusting Settings via Poly Lens Desktop App
The Poly Lens Desktop App allows users to customize their Plantronics Voyager Focus UC headset settings. Through the app, users can adjust noise cancellation levels, mute settings, and audio preferences. The app also enables features like Extended Range Mode for improved connectivity. Users can personalize their headset experience by modifying settings such as Sidetone, voice prompts, and call notifications. Additionally, the app provides firmware updates and device management options, ensuring optimal performance. Compatibility with both Windows and Mac systems makes it versatile for various work environments. This tool enhances user control, offering a tailored experience for productivity and comfort.
Enabling Extended Range Mode
To enable Extended Range Mode on the Plantronics Voyager Focus UC, open the Poly Lens Desktop App and navigate to the Settings menu. Select “Wireless” and toggle on “Extended Range Mode” to enhance connectivity. Alternatively, hold the Mute button for four seconds while not on a call until a tone confirms the change. This mode optimizes Bluetooth performance, improving range and stability in dense environments. It ensures reliable connections, even in areas with high interference. Extended Range Mode is ideal for users requiring consistent audio quality across larger workspaces or dynamic office settings.
The Plantronics Voyager Focus UC is a versatile and high-performance wireless headset designed for office and call center environments. With its advanced features like active noise cancellation, Bluetooth connectivity, and customizable settings, it offers an exceptional audio experience. The user manual provides comprehensive guidance for setup, functionality, and troubleshooting, ensuring seamless integration with UC platforms. By following the steps outlined, users can optimize their headset’s performance and adapt it to their specific needs. This guide has covered all essential aspects, from basic operations to advanced features, making the Voyager Focus UC an ideal choice for professionals seeking reliable and superior audio solutions.